Free Perth flower delivery Perthconditions - Florist Perth, Delivery Online Free Flower Delivery Perth WA

Flower Delivery Perth

Delivery for orders to be delivered within 20 kilometers of the Perth CBD is included in the price of the flowers or baby Gifts ie Free . For deliveries outside this area, a charge of $1 per extra kilometer will apply. Please be advised that for same day deliveries orders need to be placed before 12 noon on the day for delivery. We are unable to provide timed deliveries (by x time) due to the volume of deliveries we deal with but we will always try our best to meet your needs. 

Under normal circumstances, we will try to ensure that your order is delivered to the recipient’s address you provide.  However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems our drivers encounter when attempting to deliver the order.  It is therefore very important that you ensure that the recipient address you provide is accurate, in particular the postcode, and that you give additional instructions to assist our drivers to locate difficult-to-find addresses.  It is also very important that you keep us informed if you find that the recipient’s address or availability changes prior to the order being delivered.

The email that is sent on completion of your order contains all the key information pertaining to your order.  It is very important that you check this to ensure no errors have been made.  If we are provided with an incorrect address and the flowers are sent out for delivery before the error is highlighted, you are not automatically entitled to a re-send of a fresh bouquet/arrangement.  In the event the flowers are irretrievable, we may, at our discretion, arrange for another bouquet/arrangement to be sent out, subject to the details of the specific situation.

Deliveries to Perth Hospitals

We  deliver Flowers and Baby gifts to all Perth hospitals including;

Attadale Hospital, Armadale & Kelmscott Memorial Hospital , Bentley Hospital, Bethesda Hospital, Fremantle Hospital, Galliers Private Hospital, Glengarry Hospital, Hollywood Private Hospital, Joondalup Hospital, Jondalup Health Campus, Kaleeya Hospital, King Edward Memorial hospital, Mercy Hospital, Mount Hospital, Osborne Park Hospital, Princess Margaret Hospital, Royal Perth Hospital, Shenton Park hospital, Sir Charles Gairdiner hospital, St John of God Hospital Subiaco, St John of God Hospital Murdoch, Woodside Maternity Hospital.

Deliveries for Sympathy and to Funeral Directors

It is very important if flowers are for sympathy that you tick the box on the checkout to let us know this.  This will allow us to take extra care with the order and potentially vary how we process your order to absolutely ensure that it gets there.  The cards that accompany floral tributes for funerals or cremations are hand-written so we are unable to offer a text formatting service for these cards.  If flowers are going to a funeral, we recommend that they be sent at least a day before the funeral to ensure that any delays do not prevent them getting to the funeral in good time.  Also, if flowers are going to a funeral directors’, it is essential that the name of the deceased and the funeral director are both included.  If they are not, the funeral director may not accept the flowers.  If flowers are not accepted, we will not be able to refund the cost of the flowers.

Failure to Deliver

As we appreciate that receiving flowers is often time-critical; if we are unable to deliver your order to the recipient’s address, we will attempt to leave them in a secure place on the recipient’s property.  Where this is not possible, we will attempt to leave the flowers with a neighbour.  If this is not acceptable, please ensure that you tell us when you place your order.  If we are unable to deliver your order, leave with a neighbour, or leave safely at the delivery address we will leave a note for the recipient that their flowers are at our shop for pick up. For this reason, it is very important that you provide up to date contact information.  It is also very helpful if you provide us with the telephone number of the recipient as this often makes it easier to resolve delivery problems when the recipient is not at home at the time of delivery. If you request that the flowers be redelivered then further charges will apply.

It is very important that you let us know if you would like us to leave the flowers on the verandah, etc.

Timing of Flower Deliveries

We undertake to deliver your order between 8.00 am and 7.00 pm.  However, if we miss this delivery time but still deliver the flowers we will not make a full refund.   We will discuss with the customer what a reasonable discount might be in the given situation.  By buying flowers from Beautiful Bunches you are not entering into a contract that guarantees delivery between 8.00 am and 7.00 pm or all your money back; you are entering into a contract that guarantees delivery between 8.00 am and 7.00 pm or some of your money back.

Delivery Instructions

On the first page of the checkout we ask for delivery instructions.  This information is for our drivers and couriers and is to express your wishes for us to follow if the recipient is either out or unable to answer the door when we attempt delivery.  We will always do our best to follow your instructions word for word but this is not always possible, for example, if you have asked us to leave the flowers with a neighbour but the neighbour is also out, we may either leave them somewhere secure around the property or if this is not suitable, return the flowers to our shop and re-attempt delivery the following working day.  If we follow the delivery instructions and the item is subsequently stolen, the loss is the responsibility of the customer; it is, however, possible that we may not follow the delivery instructions if we believe there is a great chance of the order being stolen, for example, if the flowers can be clearly seen from the road side.  If the delivery address is a business address, we need to have the company name and it is always appreciated if you could include what floor the recipient works on and if it is all right to take to a main reception desk.

Putting a telephone number in the delivery instructions box does not mean we guarantee to contact the recipient to agree a delivery time as this is not possible for us to do.

Availability and Substitution

Perth Flowers

All Perth flower products are subject to availability.  In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.  

Other Products

We offer additional high quality products relevant to the gifting market (vases, baby gifts, chocolates, drinks, balloons and soft toys).  Very occasionally, we can be out of stock on a product that is still live on the website, though typically all the products on our site are in stock.  If we are out of stock of one of our products and you try to purchase it, we reserve the right to substitute it with an alternate product of a similar style and equivalent (or greater) value and quality in the out of stock product’s place.  

100% Satisfaction Guarantee/Damaged Flowers and Refunds

Although we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue.  If the recipient receives damaged flowers, please contact us immediately so that we can arrange one of the following:

A re-send on the next available delivery date; or

A full or partial refund (% refund depends on the specific circumstances of the issue).

Typically we will not offer both a refund and a re-send.  Where flowers have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem so we can use them to determine what is going wrong with our system.  It is important that we are contacted as soon as possible regarding issues.  We need to be informed of any issues within 48 hours of delivery to give us the best chance of successfully resolving the issue.  We will, at our discretion, consider issues raised after the 48 hour deadline but reserve the right to refuse the options of refunding or re-sending the order.

If we believe that there has been an abuse of our 100% Satisfaction Guarantee/Damaged Flowers policy or if there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to re-send flowers and to refuse to take orders from those customers.  If we make such a decision, we will inform the customer in writing of our decision, via email or over the telephone.  It is important to note that this guarantee does not confer the right to an automatic 100% refund, but only to a fair resolution.

Small Errors with Orders

From time to time, there are small errors made (for instance, very occasionally a message card goes astray or a flower is forgotten).  In such circumstances, we will do our best to make the situation right for the customer.  We may, at our discretion, offer a partial refund or a discount on a future order but do not guarantee that we will do so.  We believe in being fair and this is the spirit in which we will approach such situations.  We would not, for instance, give a 100% refund if a message card did not arrive as the customer has received significant value in terms of the flowers nor would we give a full refund if some stems were missing or damaged; we would make what we would be considered by a reasonable person to be an appropriate compensation.

Shelf-life of Perth Flowers

Our flowers are fresh and are stored in perfect conditions in our flower coolroom.  They will normally last at least five days and most probably even longer, in the vase, although this varies by variety.  It is important that the flowers are cared for correctly as putting them by heat sources or draughts, or failing to change the water, will kill them very quickly/shorten their vase life.  We include instructions and flower food with all our cut flowers.  If we are informed that our flowers have died very quickly we may, at our sole discretion, choose to re-send another bouquet if we believe that there really was an issue with the flowers.  If flowers have not been properly cared for, we will not re-send the flowers.

In some circumstances, our flowers are so fresh that they are not even fully open when they arrive.  This can be confused with poor flowers.  In fact this shows how fresh our flowers are.  The flowers will open quickly once they are in room temperature and will give pleasure for many days to come if cared for properly.

Fraudulent Behaviour

If we believe that an order may be fraudulent in nature, for whatever reason, we reserve the right to cancel and refund the funds.  We are under no obligation to reveal why we believe the order to be fraudulent.  We will co-operate with the Police regarding any criminal investigations. We reserve the right to refuse to serve customers, block their IP address from accessing our website and any other blocking or fraud prevention measures we feel may be necessary to implement from time to time.

Duplicate Orders

If we notice that two identical bouquets/arrangements have been ordered we may remove one, refunding the cost, if we believe it to have been ordered by mistake.  In such circumstances we will attempt to contact the customer but if it is urgent and they cannot be reached, we may make the call ourselves.  You consent to our having the freedom to make this decision when you purchase through our website.

Alcohol Policy

We offer a number of alcoholic drinks only when purchased together with flowers from us and when the intended recipient is of, or over, the legal drinking age of 18 years old.

Customer and Recipient Personal Information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.  If you do not put your name into the message card field, we will not share your identity with the recipient, even if they ask us for it.

Please note that we value your privacy and will never lease, rent or sell your private information.  For more information, please see our Privacy Policy.  

Unforeseen Technical Issues with the Website and/or our Systems

It is conceivable that errors may occur with our systems from time to time, due to unforeseen circumstances.  For instance, our third party hosting partner may lose access to the internet, causing our site to go offline or, if there is a problem with our server’s internal clock, orders could theoretically be accepted by our system despite a cut off time having passed.  These two examples are just that – examples and do not cover all the technical things that could theoretically go wrong (with our, or any, online business).  We take every precaution we can to ensure that our systems run smoothly and problems are very rare.  When they do occur, we will do our best to provide the service requested within the timing originally requested.  However, in certain circumstances, it will not be possible for us to fulfil the order to the original timeline.  In the latter situation, we will ask the customer what they would prefer; for us to amend the timing of the order, or to refund the order in full.  You cannot hold us responsible for any damages or compensation if your order cannot be fulfilled for this reason (or any other).

Cut Off Times

Our cut off time for same day delivery is 12 noon (local Perth time) on the day the flowers are to be delivered.  However, these cut off times are guidelines only and, whilst we keep to those times 99% of the time, from time to time we may move the cut off times forward or back, to respond to business situations that may arise.  If you wish to order flowers for same day or next day delivery, you are urged to get your order in early to make sure you get it in before the cut off time passes.

Deliveries on Weekends and Public Holidays

We deliver on Saturdays but not normally on Sundays or Public Holidays.  On occasion, we can make special arrangements for such deliveries, however we do not guarantee it.  Please contact us if you would like to request a weekend or Public Holiday delivery and we will see if it is possible.  Please note, Surcharges will apply.

Customer Comments, Feedback and Other Submissions provided by Customers

You agree that any material, information or ideas that you transmit to this site is, and will remain, the property of Beautiful Bunches.

Furthermore, you accept that you are prohibited from posting or transmitting to or from this site any unlawful, threatening, libellous, defamatory, inflammatory, pornographic or profane material that could give rise to any civil or criminal liability under law.  You are solely responsible for the content of any comments you make.